24 hours for the standard fleet. 48 hours for Premium and Performance. Longer rentals unlock weekly and monthly rates.

Visa, Mastercard, and American Express. The rental fee can be paid by card or bank transfer. The security deposit must be held on a credit card in the primary driver’s name. We don’t accept cash, debit cards, or prepaid cards for the deposit.

No. The price you see is the price you pay, plus any add-ons you select.

You can pay for the rental, but the named driver must be the person collecting the vehicle and the credit card on the deposit must be in their name. If you’d like to gift a Muchacha experience, get in touch!

Yes. Airport meet-and-greet is [$XX] flat. We meet you at the terminal, walk you through the vehicle in the kerbside zone, and you’re driving within 15 minutes.

A fully detailed and serviced vehicle, comprehensive insurance with the standard excess, capped kilometres (varies by car) for the metropolitan area, support, and a full tank of fuel.

Each car has a specified distance inclusion. Long-distance trips can be pre-arranged with a flat-rate inclusion.

Yes. Return the vehicle at the same fuel level you collected it at. If you return it with less, we’ll refuel it and charge you the cost of the fuel plus a $50 refuelling fee.

No. The named driver must be present at handover with their licence, ID, and credit card.

A short walkthrough — controls, safety features, anything specific to the vehicle. We document the existing condition together, photograph it, and you sign off. The whole process takes ten to fifteen minutes.

[$3,500] for the standard fleet. [$5,500] for Premium. [$7,500] for Performance. The excess is the maximum you’d pay out-of-pocket for damage, regardless of the repair cost.

Yes. Our **Excess Reduction** add-on lowers the excess to [$500] for [$XX per day]. Our **Zero Excess** add-on removes it entirely for [$XX per day]. Both are selectable at checkout.

Damage caused by drivers not named on the rental agreement. Damage from negligent or reckless driving, racing, or off-road use (unless on a vehicle authorised for it). Interior damage from spills, smoke, or pets. Tyres and rims damaged outside of normal road use. Driving under the influence, which voids all coverage and is referred to police.

Sometimes. Some Australian comprehensive policies extend to rental vehicles. Check with your insurer before relying on it. Our coverage applies regardless.

We don’t require it, but if you’re visiting from overseas it’s worth considering — particularly for liability cover beyond the vehicle.

On 4WDs and SUVs marked as 4WD-capable, yes. On all other vehicles, no — the insurance excludes damage from unsealed-road driving on standard road vehicles, and gravel chips on a flagship vehicle are an expensive lesson.

Tolls are billed back to you at cost, plus a [$15] administration fee per toll. Speeding fines, parking tickets, and any other infringements issued during your rental are forwarded to you for payment, plus the same admin fee.

No. A $500 cleaning fee applies to any vehicle returned smelling of smoke or vape, on top of any deep-clean cost.

By prior arrangement, on selected vehicles, with a refundable [$500] cleaning bond. Service animals are always welcome at no extra charge.

A grace period of one hour applies. After that, late returns are charged at 125% of the daily rate, pro-rated by the hour. If a late return prevents the next rental, we may pass on the cost of that disruption.

Free cancellation up to [48 hours] before pick-up. Cancellations between 48 and 24 hours forfeit [50%] of the rental cost. Within 24 hours, the full rental cost is forfeited. Cancellations are credited back to the original payment method within five business days.

Stop, make sure everyone’s safe, take photos of the scene and any other vehicles involved, exchange details if another party is involved, and call us. We walk you through the next steps. The standard excess applies — or your reduced excess, if you added that at booking.

Roadside support is included. Call the number on your rental agreement. We’ll send help, swap the vehicle if needed, and credit the lost time to your booking.

Yes. Static and dynamic vehicle hire for productions, separate from regular rental. Email bookings@muchacha.com.au with your shoot dates and requirements.

Compulsory Third Party insurance is required on every registered vehicle in WA and is included in the registration fee. It covers personal injury claims arising from a crash. It does not cover damage to vehicles or property — that’s what our comprehensive insurance is for. Both are included at no extra cost.

Yes. The full agreement is available on request from bookings@muchacha.com.au before you book. You’ll also see and sign it at handover.